Privacy Policy

Privacy Policy and Refund/Return Policy for Soap Republik:

Last Updated: 10/01/2024

Privacy Policy:

At Soap Republik, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your personal information. By accessing or using our website, www.soaprepublik.com, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

  • Personal Information: When you make a purchase on our website, we collect personal information such as your name, billing address, shipping address, email address, and payment details. This information is necessary to process and fulfill your order.

  • Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, and other anonymous usage data, to improve our website and enhance your shopping experience.

How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.

  • Communication: With your consent, we may send you promotional emails and newsletters to keep you informed about our latest products, offers, and updates. You can opt-out of these communications at any time.

  • Improvement of Services: We analyze non-personal information to understand how visitors interact with our website, allowing us to enhance our services and user experience.

Protection of Your Information:

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no online transmission or storage method is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Refund/Return Policy:

At Soap Republik, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 7-day return and refund policy from the date of delivery.

  • Conditions for Return/Refund:

    • Products must be unused and in their original condition.
    • The original packaging and tags must be intact.
    • A proof of purchase (order confirmation) must be provided.

  • Refund Process:

    • Write to us  on info@soaprepublik.com giving intimation about return, order id. We will initiate the process of returning parcel with our shipping partners.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Shipping Policy:

  • Minimum Delivery Time:

    • Our team is committed to processing and dispatching your order as quickly as possible. In most cases, orders are processed within 1-2 business days from the date of purchase.

  • Maximum Delivery Time:

    • While we make every effort to ensure timely delivery, please note that the maximum delivery time may vary based on your location and other factors. The standard delivery timeline is estimated at 7-10 business days. However, during peak seasons or unforeseen circumstances, there might be slight delays.

Note:

  • The delivery timelines mentioned are estimates and may be subject to change.
  • Business days exclude weekends and public holidays.
 

Damaged Products and Courier Partner:

We strive to ensure that your products are delivered in perfect condition. However, we are not responsible for any damage that occurs during transit by our courier partner. If you receive a damaged product, please contact us at info@soaprepublik.com within 7 days of receiving the order, and we will work with you to address the issue.

Contact Information:

For any privacy-related or refund/return inquiries, you can reach us at:

Soap Republik
Chougule Mala, Jaysingpur Road, Chipri,
Kolhapur, Maharashtra – 416101

Phone: +91 9607270983
Email: info@soaprepublik.com
Website: www.soaprepublik.com

We reserve the right to update or modify this Privacy Policy and Refund/Return Policy at any time. Please review this page periodically for changes. Your continued use of our website constitutes your acceptance of any changes or updates.